• These Terms apply to MyTrip’s mobile applications, websites

• The App(s)/Website(s) Services enable you to request services from MyTrip

• For MyTrip Provided Services, you are contracting directly with MyTrip for the provision of these services.

• These Terms cover your use of MyTrip Transportation Services.

• In order to provide MyTrip Transportation Services, we accepts Bookings as a private hire vehicle operator (under the relevant private hire vehicle operating licence) for the purposes of private hire legislation and regulation in Asia.

• We keep these Terms updated and we amend them from time to time. Please remember to check these Terms before you use the App(s)/Website(s) Services or use MyTrip Products, as the latest set of Terms will apply in each case.

ABOUT US

These Terms are entered into between you, MyTrip Global, a private limited liability company established in Indonesia, registered under the company and having its registered offices in Jakarta, registered under the company number 121314

DEFINITIONS

We have given certain words a defined meaning. These are set out below:

"App(s)/Website(s) Services" means the services provided to you by MyTrip, consisting of:

(a) access to and use of MyTrip's mobile application(s) and/or website(s) which enable you to request and receive MyTrip Provided Services, MyTrip Insurance Services and/or Third Party Services; and/or

(b) payment collection and payment processing services (including issuing invoices and receipts on behalf of Third Party Providers) allowing us to charge you and to pay charges into the bank account of MyTrip, MyTrip Affinity or Third Party Providers, as the case may be, and MyTrip and/or MyTrip Affinity may engage affiliates or third parties to provide these payment collection and payment processing services on its behalf.

“Booking” means a booking of MyTrip Transportation Services.

“Community Guidelines” mean the guidelines, as updated from time to time, which set out expectations of all users of the App(s)/Website(s) Services.

“Insurer” means an insurer of a product provided by MyTrip Affinity to you, the details of which will be notified to you by MyTrip Affinity.

“Legislation” means the Acts and any regulations made pursuant to the Acts, including any related local government regulations pertaining to the operation of PHVs.

"PHV" means private hire vehicle.

“Principal” means the company notified to you by MyTrip Affinity from time to time which is authorised by the Financial Conduct Authority and which has appointed MyTrip Affinity as its Appointed Representative and accepted regulatory responsibility for the MyTrip Insurance Services to be provided by MyTrip Affinity in respect of a particular type of insurance product.

“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, travel providers, leisure providers, couriers, restaurants, logistics providers, and/or providers of other mobility services.

“Third Party Services” include, but are not limited to, services and goods in the field of transportation, travel, leisure, delivery, logistics, mobility, and the food or grocery industry, provided to you by independent Third Party Providers. These are made available to you through your use of the App(s)/Website(s) Services.

“MyTrip” means MyTrip, or any of its subsidiaries or affiliates (“we” or “us”).

“MyTrip Affinity” means MyTrip, a private limited liability company incorporated and registered in Indonesia

“MyTrip Names, Marks or Works” means MyTrip or its licensor’s company names, logos, products or service names, trademarks, service marks, trade dress, other indicia of ownership, or copyrights.

“MyTrip Products” means MyTrip Provided Services and Third Party Services,

“MyTrip Provided Services” include, but are not limited to, provision of services in the field of transportation (including the MyTrip Transportation Services

“MyTrip Transportation Service” means the provision of the passenger journey which is the subject of a booking accepted by MyTrip as set out in these Terms.

1.1 These terms cover your access to and use of MyTrip’s App(s)/Website(s) Services and your use of MyTrip Products (the “Terms”).

1.2 You must read carefully and agree to the Terms prior to accessing and using MyTrip’s App(s)/Website(s) Services, MyTrip Products. These Terms expressly supersede prior agreements or arrangements about the App(s)/Websites Services (as defined below), MyTrip Products between you and MyTrip or MyTrip Affinity.

1.3 These Terms apply to the extent they do not conflict with any user and supplemental terms that specifically apply to MyTrip's App(s)/Website(s) Services and MyTrip Products. You will be asked to agree to any such terms separately.

1.4 By using MyTrip's App(s)/Website(s) Services, you confirm you accept these Terms. If you do not agree to these Terms, you may not access or use MyTrip’s App(s)/Website(s) Services. We recommend that you keep a copy of these terms for future reference.

1.5 If we have to contact you, we will do so by push notification from MyTrip's mobile application, phone call, text message or email, using the details you provided to us on registration for MyTrip's mobile application. When we use the words "writing" or "written" in these terms, this includes emails, texts and push notifications.

1.6 Unless otherwise agreed separately in writing, the App(s)/Website(s) Services, MyTrip Products are made available to you for your personal non-commercial use in the United Kingdom only.

2.1 The specific terms governing MyTrip Provided Services, other than MyTrip Transportation Services, may be set out in additional terms or a separate agreement.

2.2 MyTrip is free to decide to accept or reject a request. Acceptance is communicated to you through MyTrip’s mobile applications and/or websites and the related terms or agreement will set out when a direct contract forms between you and MyTrip.

3 Third Party Services

3.1 For Third Party Services, MyTrip acts as a disclosed agent between you and the Third Party Providers to enable them to provide the Third Party Services to you. MyTrip does not provide Third Party Services. All Third Party Providers are independent third party contractors, registered businesses or other legal entities who are not employed by or acting on behalf of MyTrip.

3.2 When you are logged in, online and in the service area of a Third Party Provider, you will be given information in MyTrip’s mobile applications and/or websites about the Third Party Services before you decide to make a request.

3.3 Third Party Providers are free to decide to accept, reject or ignore a request. Acceptance is communicated to you through MyTrip’s mobile applications and/or websites and will give rise to a direct contract between you and the Third Party Provider (for Third Party Services).

3.4 You may be asked to rate the Third Party Provider whose services you requested. The Third Party Provider may also be able to give you a rating. Although your rating by itself will not make you lose access to MyTrip’s App(s)/Website(s) Services, Third Party Providers may see your rating in MyTrip’s mobile applications and/or websites and this rating may affect whether or not they decide to provide Third Party Services to you.

3.5 The Third Party Provider is responsible for any obligations that may arise from the provision of the Third Party Services.

4.1 MyTrip collects, uses and discloses information from or about you as described in MyTrip’s privacy note. Additional privacy notices may apply, including from third party controllers, for MyTrip Provided Services or Third Party Services. We will notify you when such notices apply to you.

5.1 Charges for MyTrip Provided Services and Third Party Services.

5.1.1 If you make a request through MyTrip’s mobile applications and/or websites, you agree to pay the relevant charges as described in MyTrip’s mobile applications and/or websites and will be responsible for any charges or fees linked to your account.

5.1.2 Depending on the MyTrip Provided Service or Third Party Service used, including, but not limited to, its location, the charges may be displayed on MyTrip’s mobile applications and/or websites before a request is placed. In other cases, the charges will depend on your use of the Third Party Services or MyTrip Provided Services. We may provide an estimate of these charges. Please be aware that the final amount charged to you may be different from the estimate.

5.1.3 You may be charged supplementary charges, costs and/or fines, for your use or misuse of MyTrip Provided Services and/or Third Party Services (such as repair or cleaning fees).

5.1.4 In some cases, if the MyTrip Provided Services or the Third Party Services cannot be performed due to your action or inaction (for example, if you are not present at the pick-up or delivery location to receive a delivery), all charges may apply.

5.1.5 Once the MyTrip Provided Service or the Third Party Service has been provided, we may issue you with an invoice from MyTrip or on behalf of the Third Party Provider, as applicable. The invoice will include VAT, if applicable.

5.2 For more information about charges and supplementary charges, fees, costs and/or fines specific to the relevant MyTrip Provided Service or Third Party Service please consult the support section in MyTrip’s mobile applications and/or websites.

5.3 The charges may be modified in MyTrip’s mobile applications and/or websites from time to time.

5.4 The charges do not include tips. Where available, you may pay tips, either in person or through MyTrip’s mobile applications and/or websites. We will collect tips paid through MyTrip’s mobile applications and/or websites on your behalf and remit them.

5.5 Unless otherwise agreed, all charges are due immediately upon a request being placed and payment will be facilitated by MyTrip using the preferred payment method associated with your account, after which MyTrip will send you a receipt by email. If your primary payment method is not able to be charged, MyTrip may use a secondary payment method if available. If your payment method(s) are unavailable, we reserve the right to continue to try to take payment.

5.6 Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise.

5.7 For details of premium payments in respect of insurance products purchased through the MyTrip Insurance Services, please refer to Section 26 below.

5.8 Cash Payments

5.8.1 MyTrip may enable you to select “cash” as a payment method. If you select the cash payment method: a. you will not be able to change the destination of your trip or add any stops. If you need to make any changes to your route, you can change the payment method from cash to any other digital payment option available to you. Otherwise, you will need to cancel the current trip and book a new one, in which case cancellation fees may apply; and b. In the event you do not have the exact change: b.1 in addition to MyTrip rights in section 5.5, MyTrip may suspend your access to the App(s)/Website(s) Services until payment is received for the entire amount of the applicable cash charges and b.2 MyTrip will issue you MyTrip credits for any amount that you over pay.

6.1 In some cases, you do not have the right to cancel the request for the MyTrip Provided Services and Third Party Services once it has been accepted. However, for certain MyTrip Provided Services or Third Party Services, MyTrip or the Third Party Service Provider (as appropriate) may allow you to cancel the request, but you may be charged a cancellation fee.

6.2 MyTrip may refuse requests and cancel the Third Party Services or MyTrip Provided Services if there is reasonable doubt about the correctness or authenticity of the request or about the contact information. In this case too, a cancellation fee may be charged. We may also end any contract in place between you and MyTrip.

6.3 Look up the cancelation policy in the MyTrip App.

6.4 See Section 34 below in respect of cancelling

7.1 You are free at all times to use the App(s)/Website(s) Services (where and when available) and may terminate these Terms and the App(s)/Website(s) Services by closing your account.

7.2 We may terminate these Terms and your access to the App(s)/Website(s) Services with immediate effect if we conclude that there is a breach by you of these Terms or any other agreement between you and MyTrip for the provision of MyTrip Products.

7.3 MyTrip may, in its sole discretion, terminate these Terms or discontinue the App(s)/Website(s) Services at any time by giving you reasonable advance notice in writing.

7.4 If we cannot charge the relevant charges to your preferred payment method we may suspend or remove your access to the App(s)/Website(s) Services until payment is made.

7.5 You must immediately pay any outstanding charges due to Third Party Providers or MyTrip by you upon termination. Any such charges will survive termination and we reserve all rights to collect payment after termination.

8.1 You are liable for any damage suffered by us as a result of your violation of these Terms, your misuse of the App(s)/Website(s) Services and MyTrip Products or your violation of any laws or third party rights. You are liable for all activities conducted through your account unless such activities are not authorised by you and you are not otherwise negligent.

8.2 In order to have access to the App(s)/Websites(s) Services, you agree to indemnify, defend (at our option) and hold us and our respective officers, directors, and employees harmless from and against all claims, liabilities, expenses, damages, penalties, fines, social security contributions and taxes arising out of or related to a breach of these Terms, breach of applicable law or third party claims directly or indirectly related to your use of the Third Party Services and the MyTrip Provided Services generally.

9.1 Nothing in these Terms limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation or alters your rights as a consumer that cannot be excluded under applicable law.

9.2 MyTrip, its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable under or in relation to these Terms including, but not limited to, liability in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise for any of the following arising out of or in connection with the use of the App(s)/Website(s) Services and/or MyTrip Products and/or MyTrip Insurance Services made available through the App(s)/Website(s) Services: (i) loss of profits; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of use or corruption of software, data or information; (vi) loss of or damage to goodwill and (vii) indirect or consequential loss.

9.3 MyTrip, its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable for:

9.3.1 in relation to MyTrip Transportation Services, any Booking that is not accepted or is otherwise cancelled by MyTrip.

9.3.2 damages or losses arising from any transaction between you and a Third Party Provider;

9.3.3 the availability and accuracy of the content, products or services of the Third Party Provider; or

9.3.4 delay or failure in performance resulting from causes beyond our reasonable control.

9.4 MyTrip’s total liability to you, arising out of these Terms or their subject matter, or in connection with the provision to you of the App(s)/Website(s), MyTrip, in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise, shall not exceed five hundred Euro (€500), unless otherwise agreed in relation to a specific MyTrip Product.

9.5 MyTrip is not liable for business losses. App(s)/Website(s) Services are provided only for private use. If you use App(s)/Website(s) Services for any commercial or business purpose MyTrip will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms).

10 General.

10.1 MyTrip may change these Terms from time to time. We will inform you of changes within a reasonable time period. You will be bound by such changes upon their notification to you in MyTrip’s mobile applications and/or websites and/or by email. If you do not agree with these changes, you are free to close your account in accordance with Section 7.1. These Terms were most recently updated as at the outset of this document.

10.2 The invalidity of any provisions in these Terms does not affect the validity and enforceability of the rest of these Terms. Any such invalid, illegal or unenforceable provisions shall be deemed deleted.

10.3 We may assign, subcontract or transfer these Terms or any of our rights or obligations in them, in whole or in part, without your prior consent, provided this will not lead to a reduction of the rights you are entitled to by virtue of these Terms or by law. We will tell you if this happens. You may not assign, subcontract or transfer these Terms or any of our rights or obligations, in whole or in part, as your use of the MyTrip’s App(s)/Website(s) is personal, unless agreed otherwise.

10.4 These Terms replace all previous agreements relating to your access and use of the App(s)/Website(s) Services. In addition, in the event of any conflict between these Terms and any previous agreements relating to your use of MyTrip Transportation Services, these Terms shall prevail.

10.5 You may be required to accept additional terms to access or use the App(s)/Website(s) Services, MyTrip Insurance Services and/or MyTrip Products. If there is a conflict between these Terms and the separate agreement, the latter will have precedence unless specified otherwise in the separate agreement.

10.6 Except as expressly provided for in these Terms, a person who is not party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or to enjoy the benefit of any terms contained in these Terms.

11.1 In the event of a dispute, we would ask you to raise a complaint using the contact details in the “About Us” section above. In the unlikely event that we cannot resolve the dispute, we will work with you to discuss a way forward to resolve the dispute, which may include mediation. MyTrip's right to refer the dispute to a court is expressly reserved. MyTrip does not commit to using an online dispute resolution platform to resolve consumer disputes.

11.2 If you wish to raise a complaint about MyTrip Insurance Services, please refer to Section 36 below.

12.1 These Terms shall be exclusively governed by and construed in accordance with the laws of Indonesia. APP(S)/WEBSITE(S) SERVICES

13.1 By accessing and using the App(s)/Website(s) Services in another country, your access and use may be subject to country-specific terms.

13.2 MyTrip's mobile applications and/or websites may be made available to you under various branding depending on the MyTrip Product(s) you are accessing or using at the time.

14.1 MyTrip’s mobile applications and/or websites can be downloaded or accessed on most modern mobile devices with an internet connection and equipped with popular operating systems such as Android or iOS.

14.2 You are responsible for obtaining the network access necessary to use the App(s)/Website(s) Services and are responsible for any rates and fees from your mobile network provider, including from data consumption while using MyTrip’s mobile applications and/or websites. You are also responsible for obtaining compatible devices and operating systems necessary to use the App(s)/Website(s) Services, including any software or hardware updates.

14.3 We provide the App(s)/Website(s) Services “as is” and “as available.” The App(s)/Website(s) Services, or any related digital content, may be subject to limitations, delays, and/or other problems inherent to the use of the internet and electronic communications and are not guaranteed to be available, uninterrupted or error free at all times. MyTrip may suspend or withdraw or restrict the availability of all or any part of the App(s)/Website(s) Services for business and operational reasons. MyTrip will try to give you reasonable notice of any suspension or withdrawal.

14.4 To use the App(s)/Website(s) Services in the United Kingdom, you must register in MyTrip's mobile applications and/or websites and set up an account and you must be eighteen (18) or older. To use the App(s)/Website(s) Services in the United Kingdom you must be eighteen (18) or over. The terms governing specific MyTrip Provided Services, or Third Party Services may impose different age requirements.

14.5 You must provide us with certain personal information to register and set up your account, including your phone number and email address. To use the App(s)/Website(s) Services, MyTrip Provided Services, or certain Third Party Services, you may need to provide at least one valid payment method (that is, a credit card, debit card or any other accepted payment method). You may need to provide additional information and documents before using certain MyTrip Provided Services or Third Party Services, such as your address.

14.6 You are under no obligation to log in to, or use, MyTrip’s mobile applications and/or websites. If you choose to stop using MyTrip’s mobile applications and/or websites you may do so without giving us any notice. You further agree that Third Party Providers are under no obligation to log in to, or use, MyTrip’s mobile applications and/or websites.

14.7 MyTrip may temporarily restrict your access to and use of the App(s)/Website(s) Services if there is a suspected breach of your obligations (see Section ‎15 below) or otherwise of these Terms, including where we receive a complaint in relation to fraud. There may be circumstances in which we are unable to provide you with information about the complaint whilst an investigation is ongoing (by us and/or a third party such as the police).

15.1 When using the App(s)/Website(s) Services, you must comply with all applicable laws. You may only use the App(s)/Website(s) Services for lawful purposes and for the purposes for which they were intended as otherwise referenced in these Terms. You must not misuse MyTrip’s mobile applications and/or websites or attempt to defraud either us or Third Party Providers.

15.2 You must provide accurate and complete information when you register an account and when using the App(s)/Website(s) Services.

15.3 Your account is personal to you. Your account cannot be licensed or shared unless expressly permitted by MyTrip. Once you have set up an account, you: a. may not register more than one account unless we agree otherwise in writing; b. may not allow third parties to use your account or transfer your account to a third party; c. must keep your account information accurate, complete and up-to-date; d. must keep your login details safe and confidential at all times; and e. must tell us immediately if you have any reason to believe that someone else knows your username or password or if you suspect that someone else is using your account.

15.4 You will be responsible for paying any fees or charges that may be incurred as a result of the provision of MyTrip Provided Services, MyTrip Insurance Services or Third Party Services requested through your account.

15.5 You must not, in your use of the App(s)/Website(s) Services, cause any nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider, MyTrip or any other party.

15.6 You will not be charged for using the App(s)/Website(s) Services. However, we reserve the right to introduce a usage charge, in which case you will be informed in writing and given the opportunity to terminate these Terms before any such charge is introduced. If you choose to terminate these Terms, you will no longer be able to access or use the App(s)/Website(s) Services.

15.7 We reserve the right to introduce a fee, and we will inform you, for specific features on MyTrip's mobile applications and/or websites, in which case you can decide if you wish to proceed. These may be subject to separate terms, which MyTrip will make available to you at the time.

16.1 If there is a problem with the App(s)/Website(s) Services, or if you have a complaint, please contact us on the details set out in the “About Us”section above.

17.1 Although MyTrip makes reasonable efforts to update the information provided through the App(s)/Website(s) Services, MyTrip makes no representations, warranties or guarantees, whether express or implied, that the content on the mobile applications and/or websites is accurate, complete or up to date.

18 Ownership of and rights in the App(s)/Website(s) Services

18.1 MyTrip reserves all rights not expressly granted in these Terms. The App(s)/Website(s) Services, MyTrip's devices and all data gathered through MyTrip’s mobile applications and/or websites (including all intellectual property rights in all of the foregoing) are and remain MyTrip's property or the property of MyTrip's licensors.

18.2 You may not, and may not allow any other party to: (a) license, sublicense, copy, modify, distribute, create, sell, resell, transfer, or lease any part of MyTrip’s mobile applications and/or websites; (b) reverse engineer or attempt to extract the source code of MyTrip’s mobile applications and/or websites except as allowed under law; (c) launch or cause to launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any part of MyTrip’s mobile applications and/or websites or data; (d) use, display, or manipulate any of MyTrip Names, Marks, or Works for any purpose other than to use the App(s)/Website(s) Services; (e) create or register any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media handles or profiles that include MyTrip Names, Marks, or Works or any confusingly or substantially similar mark, name, title, or work; (f) use MyTrip Names, Marks, or Works as your social media profile picture or wallpaper; (g) purchase keywords (including, but not limited to Google AdWords) that contain any MyTrip Names, Marks, or Works; or (h) apply to register, reference, use, copy, and/or claim ownership in MyTrip’s Names, Marks, or Works, or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works; except as may be permitted in the limited license granted under Section 19.3 below.

18.3 Subject to your compliance with these Terms, we grant you a personal, worldwide, non-exclusive, non-transferable, revocable, non-sublicensable license to install and/or make use of MyTrip’s mobile applications and/or websites on your device solely for your use and for you to access and use information made available through MyTrip’s mobile applications and/or websites. Any rights not expressly granted herein are reserved by MyTrip and MyTrip’s licensors. MYTRIP TRANSPORTATION SERVICES AND THIRD PARTY SERVICES

19.1 For MyTrip Transportation Services within Indonesia, you will be contracting with the MyTrip entity which has accepted your booking as the relevant licensed private hire operator.

19.2 Pursuant to the Legislation, a booking request made by you can only be accepted by a person that holds a private hire operator's or booking office licence.

20.1 A request for a Booking constitutes an offer by you to purchase MyTrip Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of the MyTrip Transportation Services (including pick up and drop off points). Your offer shall only be accepted when MyTrip issues written confirmation of the relevant MyTrip Transportation Service via text message, email or push notification from MyTrip's mobile application, at which point and on which date and time a contract for MyTrip Transportation Services to which the Booking relates shall come into existence (“Contract“). There is no obligation on us to accept a Booking and it may be declined for any reason. If a driver becomes unavailable after we have provided you with written confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where an alternative driver cannot be found, we reserve the right to terminate the Contract without compensation to you.

20.2 The Community Guidelines form part of your Contract with MyTrip.

20.3 We will inform you of the estimated time of driver arrival and estimated time of journey completion, but these are estimates only and time shall not be of the essence. If we cannot accept your Booking request, we will inform you of this and will not charge you for MyTrip Transportation Services. Your Contract will end when the passenger journey ends or as otherwise may be provided for in these Terms.

20.4 The price for the Contract (which will include VAT, if applicable) will be provided to you via MyTrip’s mobile applications and/or websites before you place your Booking request. This may include relevant surcharges (including airport pickup, dropoff, tunnel tolls, parking or other airport charges) and/or tolls, road charging schemes, including congestion charge, charges for low emission or similar zones, and road tax. You may be charged a different amount than the price provided in certain situations, including but not limited to, material changes to the pick/up drop off point, route taken, driver waiting time, stops or traffic. In this situation, the rates that will apply will be available to you via MyTrip's mobile application and/or websites. These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for the MyTrip Transportation Services. Additional charges may also apply, for instance if you, or any passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such damage, as well as for a cleaning fee as more particularly set out in the Community Guidelines.

20.5 Our accepted payment methods are set out on our App. When you make a Booking request, MyTrip may need to verify your payment method by issuing a temporary authorisation hold from your bank. When MyTrip has completed the MyTrip Transportation Services, if you think a payment is incorrect, please contact us promptly to let us know.

20.6 When you open an account with MyTrip, your home currency may be automatically set as your preferred currency for transportation services. When you make a booking request when traveling abroad in supported countries and a preferred currency is selected in your wallet, your trip fare will be displayed in your preferred currency and you will be charged in that currency. If you do not want to be charged in your preferred currency, you must change the currency selection in your wallet before making the booking.

20.7 You can make changes to your Contract through MyTrip's mobile application. It will confirm if the change is not possible.

20.8 MyTrip and its affiliates may make changes to its MyTrip Transportation Services at any time, including to reflect changes in relevant laws and regulatory requirements.

20.9 Your right to cancel a Contract depends on when you decide to end the Contract. If MyTrip is not at fault, and you do not have a right to change your mind, you can still end your Contract, but you may be charged a cancellation fee in accordance with our cancellation policy. To cancel your Contract, please follow the steps on the MyTrip's mobile application. MyTrip will make refunds due to you as soon as possible, where applicable.

20.10 MyTrip may end your Contract in certain circumstances, as provided for in these Terms. If MyTrip ends the Contract, MyTrip will refund any money you have paid in advance but it may deduct or charge you as compensation for the net costs it incurs if you have broken the terms of the Contract.

20.11 MyTrip also provides to you certain booking services which include:

20.11.1 Accepting Bookings requested by you (which include Bookings requested in advance by you using the “scheduled ride" function in the MyTrip app) in accordance with sub-paragraph 3.4 above, but without prejudice to MyTrip rights at its sole and absolute discretion to decline any such request and/or cancel an accepted Booking;

20.11.2 Keeping records of Bookings;

20.11.3 Remotely monitoring transportation services booked using the MyTrip app;

20.11.4 Receiving and dealing with feedback, questions and complaints from you relating to Bookings accepted by MyTrip

20.11.5 Managing any lost property queries, (together the "Booking Services").

21.1 If there is a problem with MyTrip Transportation Services, or if you have a complaint, please contact us on the details set out in the “About Us” section above.

21.2 Please note, however, that all private hire vehicles are required by law to hold and maintain PHV insurance in order for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver's insurance details in order to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents.

21.3 If MyTrip, or its affiliate entities, are liable to you in connection with the Booking Services or MyTrip Transportation Services, its liability, insofar as is permitted by law, will be limited to an amount equal to 12,000,00 IDR in aggregate.

21.4 MyTrip, and its affiliate entities, are not liable for business losses. MyTrip Transportation Services are provided only for private use. If you use MyTrip Transportation Services for any commercial or business purpose MyTrip will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms).